Support Ticket System
Registered merchants submit tickets inside FaithCode — with subject, category, description, and optional screenshots or video for faster fixing.
Address
Sentinel Residences Building, Quezon City, Metro Manila
We’re Here to Help
Talk to FaithCode — powered by our Support Ticket System
Need help with POS, inventory, BIR reports, hardware, or your account? FaithCode support runs on a real ticket system — so every request is tracked, categorized, and handled by our team until it’s resolved.
Merchants can submit tickets from desktop or mobile, attach screenshots, follow status updates, and get replies in one place. For general questions, email us anytime — we’re based in Quezon City.
- In-app Support Center on desktop & mobile
- Submit tickets with category + attachments
- Track Open → In Progress → Resolved
- Knowledge Base + human agent replies
How Support Works
A modern helpdesk for Pinoy merchants
No more lost chats. FaithCode support is organized like a professional helpdesk — tickets, statuses, attachments, and clear updates from Open to Resolved.
Desktop & Mobile Support Center
Open Support Center on web or mobile, track My Tickets, browse the Knowledge Base, and stay updated until your case is resolved.
Human Support Team
Real FaithCode agents receive your ticket, reply in-thread, and keep you informed from Open to In Progress to Resolved.
Merchant Ticket Guide
How to use the FaithCode ticket system
Already a merchant? Log in and open Support Center to create or track a ticket in minutes.
Log in to FaithCode
Use your merchant account on desktop or mobile, then open Customer Support / Support Center.
Submit a ticket
Add a clear subject, pick a category (Hardware, System, Reports, Account, and more), and describe what happened.
Attach proof (optional)
Upload a screenshot, short video, or file so our team can see the exact issue — this speeds up resolution.
Track status & replies
Follow Open, In Progress, Resolved, or Closed updates, and chat with support until everything is fixed.
What’s Inside Support
Everything you need to get help fast
Ticket dashboard
See All, Open, In Progress, Resolved, and Closed tickets in one clean table.
Smart categories
Route issues faster with categories like Hardware, System Issue, Reports, Product, and Account.
Screenshots & files
Attach images or documents so support can diagnose without long back-and-forth.
In-ticket replies
Keep the full conversation with FaithCode support inside the same ticket thread.
Knowledge Base
Find guides and FAQs anytime — many questions are answered before you even need a ticket.
Clear status updates
Know exactly where your request stands — no guessing, no lost emails.
Get in Touch
Contact FaithCode directly
Prefer email or a quick message first? Reach us below. For account-specific POS issues, the ticket system is still the fastest path after you log in.
Email
faithcodehelp@gmail.com
Address
Sentinel Residences Building, Quezon City, Metro Manila
Facebook
facebook.com/faithcodeph
General Inquiry
Send us a message
Tell us how we can help. For active merchants with POS issues, please use Submit a Ticket after login.
faithcodehelp@gmail.com
Send an Email
facebook.com/faithcodeph
Follow Us on Facebook
Sentinel Residences Building
Our Address